Website Return PolicyReturn policy and damages
We want you to be 100% satisfied with our service and merchandise. All of our items carry a 14 day money back guarantee as long as they are returned in the same mint condition as received. If you do not wish to keep the non defective item, you must return it at your shipping expense for a refund of the purchase price (you get full credit for merchandise, but not shipping cost). If you return merchandise that originally qualified for free shipping, you will be credited the purchase price less the shipping costs that were incurred on the original shipment. Items returned after 14 days will be subject to a 25% restocking charge. Sorry but we cannot do refunds on costumes, wigs, mask or accessories.
Please let us know immediately when an item has arrived broken and we will issue a return authorization#. We cannot accept in any way claims for breakage or shortage without a return authorization # or after more than 3 days after the date of delivery.
We thank you for your cooperation.
In the process of placing an order we collect customersï¿½ e-mail addresses and a home address. We do not sell or share that information with anyone.
If you wish your item gift wrapped, please indicate so in the shipping notes box of the shopping cart. We are happy to wrap your purchase and enclose a gift card free of charge if the ordered item is being sent directly from our store. Some drop ship items cannot be gift wrapped, we will enclose a gift card if this is the case.